Return & Exchange Policy

At Scentsly, we take pride in offering luxury perfumes of the highest quality. If you are not completely satisfied with your purchase, we are happy to assist you with returns and exchanges under the following conditions:

Returns & Exchanges:

• Returns and exchanges are accepted within 15 days of purchase with proof of purchase.

• Products must be unused, unopened, and in their original packaging to be eligible.

• We cannot accept returns on opened or used perfumes for hygiene and safety reasons.

• If you receive a damaged or defective product, please contact us for a replacement within 48 hours of delivery.

Refunds:

• Approved returns will be processed as store credit or exchange; refunds to the original payment method are subject to management approval.

• Shipping costs are non-refundable unless the return is due to our error.

How to Initiate a Return:

• Contact our customer service with your order details.

• Once approved, return instructions will be provided.

• Customers are responsible for return shipping unless the item is faulty.

We value your satisfaction and appreciate your understanding of our return policy. If you have any questions, please contact our support team.

Scentsly